Care Coordinator and Case Manager
Care Coordinator and Case Manager
Behavioral Health & Human Services
Care Coordinator and Case Manager workers organize services and communication for people with behavioral-health, disability, healthcare or social-service needs.
What You Would Do
- Care Coordinator and Case Manager workers organize services and communication for people with behavioral-health
- Disability
- Healthcare or social-service needs
- Follow ethical
- Privacy
- Safety
The exact work depends on the population, service plan, setting, role boundaries, credentials and supervision.
Types of Work You Could Explore
Intake — Explore intake. Learn the role’s purpose, population, methods, boundaries, training and employer expectations.
Needs assessment — Develop or use fair evidence of learning to improve instruction and decisions.
Service plans — Explore service plans. Learn the role’s purpose, population, methods, boundaries, training and employer expectations.
Referrals — Explore referrals. Learn the role’s purpose, population, methods, boundaries, training and employer expectations.
Appointments — Explore appointments. Learn the role’s purpose, population, methods, boundaries, training and employer expectations.
Benefits — Explore benefits. Learn the role’s purpose, population, methods, boundaries, training and employer expectations.
Interdisciplinary communication — Explore interdisciplinary communication. Learn the role’s purpose, population, methods, boundaries, training and employer expectations.
Follow-up — Explore follow-up. Learn the role’s purpose, population, methods, boundaries, training and employer expectations.
Documentation — Explore documentation. Learn the role’s purpose, population, methods, boundaries, training and employer expectations.
You do not have to choose a specialty before you begin. Job titles and specialty names vary among employers and training programs, and one job may include more than one type of work.
Who Might Like This Career
This career may appeal to you if you are interested in intake, needs assessment, service plans. It can be a good fit for people who enjoy careful problem solving, accurate work, learning how people, services and practical support connect and seeing a clear result from their effort.
Where You Could Work
health plans, hospitals, clinics, social-service agencies, nonprofits, schools and community programs.
Pay and Job Outlook
Median annual pay: $80,390 in May 2025 for social and community service managers, a broad comparison occupation.
These are national U.S. figures for the occupation or comparison group named above, not a promised starting salary. Pay can vary considerably by location, experience, specialty, overtime, union agreement, employer, role, credentials, location and local market. People starting the career commonly earn less than experienced workers; paid training programs may increase wages as skills grow.
U.S. Bureau of Labor Statistics career and pay information
Skills You Can Start Building
- Care Coordinator and Case Manager workers organize services and communication for people with behavioral-health, disability, healthcare or social-service needs
- Follow ethical, privacy, safety, supervision and documentation requirements for the role
- Listen carefully and communicate without judgment
- Help identify goals, needs, strengths and appropriate supports
- Recognize changes, urgent concerns and role boundaries
- Coordinate with families, providers and community resources when authorized
- Document services and protect confidential information
How Care Coordinator and Case Manager Work Is Changing
Telebehavioral health, mobile crisis systems, coordinated-care platforms and digital recovery tools are changing service delivery.
AI may assist with documentation, translation, resource matching and risk screening. Workers must protect privacy, watch for bias, verify outputs and never substitute automation for qualified crisis or clinical judgment.
Digital records and virtual services can improve coordination and access, but effective human services still depend on trust, careful listening, ethical boundaries, reliable follow-through and sound judgment.
Education and Training
Preparation may include supervised entry-level work, apprenticeship, peer training, certificates or college. Counseling, therapy and clinical social-work roles typically require graduate education, supervised practice and state licensure.
Career Pathways and Apprenticeship Availability
Typical pathway: Employer training and related paid experience are common; apprenticeship availability varies.
Care-coordination apprenticeships and employer pathways exist. Clinical case-management titles may require professional licensure; verify role scope and credentials.
A Registered Apprenticeship follows an approved training plan and combines paid work, supervised learning, related instruction and progressive skill development. Some employers use the word apprenticeship for paid programs that are not registered. Ask the sponsor which type it is and what credential, wage progression and job it provides.
Licenses and Certifications
Requirements depend on the service and state. Licensed counselors, therapists and clinical social workers need approved education, supervised experience and examinations; technician, peer and direct-support credentials vary. Verify the relevant licensing board and employer.
Look up licenses in your state
Career Pathways to Learn Care Coordinator and Case Manager and Gain Experience
Apprenticeship — Learn through real paid work with experienced workers who teach and guide you, supported by technical instruction and a structure for developing and measuring progress. Some apprenticeships are Registered Apprenticeships; others are not.
Entry-Level Jobs — Gain paid experience with tools, equipment, customer service, safety and workplace practices through beginning work in the field.
Youth Apprenticeship — Begin developing career skills through work while continuing high-school education where a suitable program is available.
Career and Technical Education CTE — Build applied skills through human services, behavioral health, community health or related programs.
Pre-Apprenticeship — Learn introductory skills, safety and workplace expectations while preparing for apprenticeship or employment. Verify that the program connects participants with real employers and does not charge tuition simply for possible access to an apprenticeship.
Co-op — Combine education with career-related work experience through a high school, CTE program, community college or other educational program.
Paid Work-Based Learning — Get paid to do real work for an employer while learning skills and gaining experience related to the career.
Employer or Service-System Training — Learn documentation, de-escalation, trauma-informed practice, benefits, referrals and role-specific methods under qualified supervision.
From Learning to Experienced Work
Skills develop through practice and experience. People who are new to the work usually receive more instruction and supervision. As they demonstrate skill, judgment and reliability, they take on more difficult work, greater responsibility and more independent assignments.
A common progression: Learn → Practice → Gain Experience → Build Confidence → Take on More Responsibility → Work More Independently
Experienced workers may eventually supervise work or teach and guide newer workers, trainees and apprentices.
Where This Career Can Lead
With experience and any required education or credentials, you may specialize, manage complex services, supervise teams, train peers, lead programs or pursue licensed counseling, social work or therapy.
Questions to Ask Before You Apply
- Is this a paid job from the beginning?
- Is it a Registered Apprenticeship, an employer-run apprenticeship, another training program or a regular job with training?
- What equipment and work will I learn, and who will teach me on the job?
- How does pay increase as I gain skills?
- Who provides the classes, and can I earn college credit or an industry credential?
- What tools, transportation, physical requirements, licenses, background checks or costs should I expect?
Explore related careers
Consider these careers with overlapping tools, materials, systems or work settings:
Mental Health Counselor
Social Worker
Youth and Family Services Specialist
Crisis Intervention Specialist
Rehabilitation Counselor
Human Services Program Operations
Wellness Coach
Explore opportunities
Search apprenticeships and programs on Apprenticeship.com
Explore Apprenticeship.com state apprenticeship guides
Learn more from official career resources